Free Island Wide Delivery

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All orders will take approximately 3-7 working days (excluding weekends and public holidays) to be delivered. Do expect slight delays for during the festive season, sale periods, and other major holidays in Singapore.

Direct courier delivery is complimentary with a minimum spend of S$100. For purchases below S$100, we charge a nominal fee of S$5 for direct courier delivery. All local and international deliveries come with tracking details.

We typically work with SingPost via Shippit for all local deliveries. When your item gets dispatched, you’ll receive a notification from us, together with your tracking details. In the event of a failed delivery, Singpost will notify the recipient via SMS that a delivery was attempted. The order will then be scheduled for redelivery, or placed in the nearest POP Station for self collection.

If you require any assistance with your delivery, kindly provide your tracking number and get in touch with Shippit directly to make the necessary arrangements. Assistance is available directly via the Shippit platform for these matters, once your order has been dispatched:

  • Assistance with pickup
  • Missing package
  • Changing of delivery address
  • Arranging redelivery

For those in a hurry to receive their items, we also offer express courier options:
Next Day Delivery (Weekday)* - S$15.00**

* Delivery & Next Day Delivery does not include the following areas:

All government Buildings;
Hospitals;
Ports;

You will be unable to receive packages to be sent to these locations. Thus, we strongly encourage you to include a shipping address to a place where our couriers can reach you promptly, such as your home address!

Surcharge Zones (Tuas, Changi Airport, Sentosa): An additional charge of $15 will be added to the shipping cost.

*Postage Tracking

All shipments will come with a unique tracking code that will be included in your Shipping Confirmation email.

We ("Miincq") reserve the right, in our sole discretion, to change our delivery policy at any time by posting revised terms to our Delivery Policy page. It is your responsibility to check periodically for any changes that we may have made and your continued use of our site following the changes to this policy or other terms means you accept the changes.

REFUND POLICY

DAMAGED OR INCORRECT ITEMS
If you believe you have received a damaged or wrong item, please email enquiries@miincq.com your order number and a photograph of the item you received. We may ask you to proceed with sending your item back to us, for which your postage will be reimbursed. Please note that our product must be returned back to its original condition. If the correct item is no longer in stock, we will inform you when the stock will be replenished, or issue you a credit refund instead.

REFUNDS & EXCHANGES
For any refund/ exchange request, we typically issue a credit refund that can be used to offset your next purchase with us.

For exchanges, do ensure that the item returned to us is in its original condition and packaging intact.  If you are not satisfied with your purchase, please contact us directly. We will access each refund request on a case by case basis and do our best to find a solution with you.